FAQ

1. I can't the product that I am looking for. Do you have it in your store?

We have a wider selection of products in our store. Give us a call at 021-3001030 or 087830010303 and we will be able to assist you. Alternatively, you may also visit our store.


2. Can I amend my order after it has been confirmed and paid for?

We know how exciting it is to receive orders on time, therefore we are unable to amend any orders as we process orders immediately when payment is confirmed.

3. May I buy products directly at your store?

Yes, our store is open everyday from 10.30am to 5pm


4.
Can I cancel my order?

Unfortunately, we are unable to cancel orders once it is paid. Please review your items before completing your orders.


5.
What do I do if I receive a faulty item with an item ordered?

Please contact us immediately at info@juliedanceshop.com or 021-30010303 with your order number, details and an image of the faulty items received. We will review your request before we confirm on a product replacement. Please do not discard the items as we will need it to be shipped back.


6. Can I return my purchase?

Unfortunately we do not accept return of items. Please review your cart before completing the order.

For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:

Item must be in its original purchase condition, unused, unmarked and not defaced in any manner. Please refer to Question No. 5

 

7. What is your exchange policy?

  1. Products must be exchanged within 14 days upon receiving your orders.
  2. Please submbit your Exchange request to info@juliedanceshop.com with your Order Number.
  3. All Exchange Request is subject to approval
  4. Submitted requests will be attended to within 5 working days.

 

8. Why is my order cancelled?

Maximum payment for an order is 1x24 hours after the order has been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.